Change the card we charge for your monthly subscription, or update the bank account where Stripe deposits your payouts.

To update the card we charge

Tell us and we will send you a secure link

There is no self serve card change in Marrow yet. Message us from the contact page and we will send you a secure Stripe link to enter the new card. It replaces the old one for the next subscription charge.

If your card was declined and your subscription is paused, saving the new card through that link also restarts the subscription.

Coach dashboard. Billing and payout method updates happen through the Stripe portal linked from the dashboard.
Billing and payout method updates flow through the Stripe portal linked from the dashboard.
To update your payout bank

Inside Stripe

Bank account changes happen inside Stripe directly. Open your coach dashboard and press "Set up payments" to reach your Stripe account. Inside the Stripe dashboard, go to Settings » Bank accounts and add or change your bank. Stripe verifies new bank accounts with a small test deposit before the first payout lands.

Marrow doesn't see or store your bank info. Stripe handles it directly.

To update your business name or tax info

Inside Stripe

Stripe handles your legal business name, EIN or SSN, and tax address. Reach your Stripe account from your coach dashboard with "Set up payments", then inside Stripe go to Settings » Business details. Updates to these fields can take Stripe a day or two to verify. Your payouts continue during the verification window.

To update your email or contact info on Marrow

Settings

Your name, your color and your logo are in Settings, under Website, and they carry to your website, your app and every Marrow surface your clients see. Your password is in Settings under Password. Your email address is on your coach dashboard, in Profile, branding and plan. Your certifications have their own page: open the menu and look under Your account for Credentials.

Two different sets of details Marrow stores your coaching profile, your pricing, and your application records. Stripe stores your bank account, your tax info, and your payout history. Most billing changes happen inside Stripe; most profile changes happen inside Marrow. The earnings panel shows you both.
Related